Our managed hosting servers and Dedicated servers carry a 7-day money-back guarantee with a valid reason requirement. Valid reasons include issues that are caused directly due to the fault of Liphost. Issues outside our control or network do not qualify for a refund.
You may be charged for the resources you have used including but not limited to bandwidth, RAM, and storage space. There are no refunds for the following:
- One-time fees
- Setup fees
- Any licensing fees
All our WordPress support services are non-refundable, except in extremely rare cases, where we fail to fix the problem.
A refund must be requested by opening a ticket with our billing department and providing an overview of the issue you had with the service, along with the appropriate evidence/logs providing it to be an issue caused due to the fault of Liphost.
A cancellation request is equivalent to deleting your server and does not warrant a refund request.